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Career, Jobs and Resume Groups Forum Index » Jobs U.S.A. » US-CO: Thornton-Senior Storage Engineer
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| JobCircle.Com |
 Posted: Sun Jun 08, 2008 4:00 pm |
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Job Title: Senior Storage Engineer
Job Location: CO: Thornton
Pay Rate: Open
Job Length: full time
Start Date: 2008-06-08
Company Name: SunGard Availability Services
Contact: Human Resources
Phone: email only
Fax: Apply at web site
Description: SHIFT (MONDAY-FRIDAY: 8am-5pm)
SCOPE:
Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
Provide direct operational support of SunGards largest managed services customers, maintaining ownership and a deep technical knowledge.
Deliver end of the road support for complex environments.
Provide clear technical documentation and written ISO9001 procedures to ensure other members of Central Operations can assist in monitoring, troubleshooting and changing complex customer environments.
Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.
Build and maintain relationships with key customers technical staff members and with internal stakeholders from customer service and field operations.
Provide technical assistance to all SunGard internal/external customers during environment outages.
Have a familiarity environment resources being utilized by SunGard customers. Use this information to assist in resolving environment issues or trouble shooting impairments.
Provide assistance/training and leadership to other engineers.
Perform weekly and monthly maintenance activity when required
Perform after-hours support as needed.
Position Responsibilities:
Provide world-class customer support and technical expertise for SunGard customers:
Provide direct operational support of SunGards largest managed services customers, maintaining ownership and a deep technical knowledge.
Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.
Build and maintain relationships with key customers technical staff members and with internal stakeholders from customer service and field operations.
Provide technical assistance to all SunGard internal/external customers during environment outages.
Deliver end of the road support for complex environments.
Provide assistance/training and leadership to other engineers.
Perform weekly and monthly maintenance activity when required
Perform after-hours support as needed.
Implement technical solutions for Sungard customers:
Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
Provide clear technical documentation and written ISO9001 procedures to ensure other members of Central Operations can assist in monitoring, troubleshooting and changing complex customer environments.
Training:
Learn automated Sungard resource functions and terminology.
Learn Sungard alert management platforms, functions, and terminology.
Learn related SunGard product offerings.
Become proficient with the latest OS technologies.
Provide assistance/training to other engineers.
Requirements:
College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
Must have a minimum 1 year TSM server and client engineering-level implementation, configuration and troubleshooting experience.
Must have a minimum of 5 years of diverse storage environment experience Experience with EMC Clariion, McData & Brocade.
Strong customer service and communications skills (written and oral) are required.
Must have detailed knowledge of RAID, SCSI, SAN, and NAS.
Strong time management and organizational skill are required.
Must have the ability to effectively work in a team environment, as well as independently.
Must know basic IP security structures regarding disk and tape storage.
Must have a minimum of 2 years of Systems management and administration with an in-depth understanding of operating systems, including Microsoft Windows, Solaris, Unix/Linux
Extensive knowledge of data communication concepts and technologies is required.
Strong storage problem isolation and resolutions skills required.
Must have the ability to lead and direct vendors to assist them in their efforts.
Strong interpersonal skills are a requirement.
Adaptable and willing to learn new technologies.
Preferred Education:
Bachelor degree with technical coursework or equivalent experience
Industry recognized certification in storage / backup technology(s)
SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V
GS4533
Please refer to Job code GS4533 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1051959.html?source=ng to apply online.
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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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