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Career, Jobs and Resume Groups Forum Index » Jobs U.S.A. » US-IL: Wood Dale-Operations Technician
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| JobCircle.Com |
 Posted: Thu May 24, 2007 4:14 am |
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We offer a regional job board, online learning, and regional
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Job Title: Operations Technician
Job Location: IL: Wood Dale
Pay Rate: Open
Job Length: full time
Start Date: 2007-05-23
Company Name: SunGard Availability Services
Contact: Human Resources
Phone: email only
Fax: Apply at web site
Description: SHIFT (Thursday - Saturday plus alternating Wednesdays; 6 PM - 6 AM CT)
· Assist and consult with customers in the design and implementation of customer architectures.
· Assist the customer in the physical layout and installation of their equipment in SunGard’s secure cabinets.
· Provide Tier 1 and 2 support to customers. Ensure customer installations are in accordance with standard procedures and Service Level Agreements.
· Develop, maintain, and manage relationships with assigned customers.
· Primarily responsible for monitoring customer applications and operational architecture through a Network Operating Center (NOC) environment.
· Respond to alarms in accordance with department procedures.
· When appropriate, escalate issues quickly and efficiently in order to solve problems within SunGard’s Service Level Agreement requirements.
· Issue trouble tickets when necessary. Maintain detailed logs and notebooks regarding customer applications, security, and operational readiness.
· Assist the Systems Engineer and Account Representatives, when necessary, in the sales process.
· Specific duties may include direct customer contact, explaining Inflows operational structure and abilities, and product demonstrations. Identify possible upsell opportunities.
· Ability to manage an aspect of facility support systems (HVAC, electrical, etc) May require liaison with the appropriate vendor.
· This position will be on-call for emergency response and may require shift work.
· College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
· CCNA or MCSE certifications preferred.
· 2 years related work experience preferred.
· Basic AS/400 knowledge a plus· Additional experience in the following areas a plus: Help Desk, Network Administration/Systems Administration, Technical Account Management, Electrical and HVAC
· Must possess strong customer service attitude and interpersonal skills.
· Must possess excellent written and verbal communication skills.
· Proven ability to execute multiple tasks efficiently and effectively.
· Proven ability to work effectively in a team environment.
· Demonstrated flexibility, organization and self-motivation.
SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V
OPS3980
Please refer to Job code OPS3980 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/723226.html?source=ng to apply online.
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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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