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Career, Jobs and Resume Groups Forum Index » Jobs U.S.A. » US-TX: Austin-Operations Technician
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| JobCircle.Com |
 Posted: Tue May 22, 2007 4:05 pm |
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Guest
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JobCircle.com is a regional job board serving all industries
and occupations in the PA, NJ, DE, NY, MD, and DC areas.
We offer a regional job board, online learning, and regional
job fair events for jobseekers who live in our areas of focus.
To Learn More:
Job Board: http://www.JobCircle.com?source=ng
eLearning: http://www.JobCircle.com/courseware?source=ng
Job Fairs: http://JobCircleJobFairs.com?source=ng
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Job Title: Operations Technician
Job Location: TX: Austin
Pay Rate: Open
Job Length: full time
Start Date: 2007-05-22
Company Name: SunGard Availability Services
Contact: Human Resources
Phone: email only
Fax: Apply at web site
Description: SHIFT: Sunday - Tuesday with alt Wednesdays or Thursday-Saturday with alt Wednesdsays: 7pm - 7am
• Ensure physical security and facility infrastructure are within established operational parameters
• Assist and consult with customers in the design and implementation of customer architectures.
• Assist the customer in the physical layout and installation of their equipment in SunGards secure cabinets.
• Ensure customer installations are in accordance with standard procedures and Service Level Agreements.
• Provide Tier 1 and 2 support to SunGards customers.
• Develop, maintain, and manage relationships with assigned customers.
• Primarily responsible for monitoring customer applications and SunGards operational architecture through a Network Operating Center (NOC) environment.
• Respond to alarms in accordance with SunGard procedures.
• Utilize technical expertise to analyze, troubleshoot and react to issues requiring immediate attention.
• Complete assigned work orders in an efficient manner.
• Issue trouble tickets when necessary.
• Maintain detailed logs and notebooks regarding customer applications, security, and operational readiness.
• Ensure the quality of service delivery continues to meet SunGard ISO certification requirements.
• College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
• Knowledge of facility infrastructure support equipment such as generator, UPS, Fire and HVAC systems preferred.
• Must possess strong customer service attitude and interpersonal skills.
• Basic Cisco (networking) knowledge preferred.
• Must possess excellent written and verbal communication skills.
• Proven ability to execute multiple tasks efficiently and effectively.
• Proven ability to work effectively in a team environment.
• Demonstrated flexibility, organization and self-motivation.
• 2 years related work experience preferred.
• Help desk experience preferred.
• Account management experience dealing with technical issues.
• Basic Network Design and troubleshooting experience.
• Minimal travel as needed.
SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V
OPS3903
Please refer to Job code OPS3903 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/704985.html?source=ng to apply online.
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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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